return of Faulty Product
We want to give you products that are of the greatest calibre. In order to help you through the returns procedure and find a quick solution to the issue, please contact us as soon as you can via email at info@touchofelegance.com.au or phone at 0432169399 if you have received a product that is defective. You might be needed to submit us pictures/video of the damage, defect, or fault for initial evaluation in order to facilitate the return procedure.
In the event that a flaw in the product is discovered, we will either replace it at your request or, at your option, reimburse the purchase price of the product (less any applicable shipping or pick-up fees)
How do I return my online order?
Please courier items to:
Touch of Elegance
62 Sanderling st Hinchinbrook NSW 2168 Australia
Will my refund include courier charges?
Unfortunately we cannot refund courier charges unless the product is not as described or faulty.
Delivery
While we make every effort to fulfil your purchase within the time frame specified when you place your order, we are unable to provide any precise delivery dates. Typically, if an order is properly paid for, we despatch the product within two business days. Shipping might take two to seven business days, depending on the customer’s location. The next two working days are often accessible for picking up the products.
To the fullest extent authorised by law, we will not be liable to you for any losses, liabilities, costs, damages, charges, or expenditures resulting from late delivery. However, we will make every effort to let you know if we are unable to reach our projected delivery date.
Orders are subject to stock availability.
If you would like your order to be left at your designated delivery address without a recipient’s signature you must state this in the delivery instructions when you complete the checkout. Please be aware that deliveries left at an address without a signature are done so solely at the recipients own risk. In this instance, Touch of Elegance accept no responsibility for any damage or theft of the parcel and its contents.